Last updated: 25 July 2026
The Scent Sanctuary respects your privacy and aims to be clear about how personal information is used when you browse our website, create an account, place an order, join a waiting list, contact us or use future customer-assistance features.
Who we are
The Scent Sanctuary is a UK online fragrance retailer operating at thescentsanctuary.co.uk. For privacy enquiries, contact breathe@thescentsanctuary.co.uk.
Business address: [INSERT BUSINESS ADDRESS]
Information we may collect
Depending on how you use the site, we may collect your name, contact details, billing and delivery information, account details, order history, payment-status information, correspondence, waiting-list requests, website/device information and information you choose to provide when asking for customer support.
Why we use your information
We use personal information to operate the shop, process and deliver orders, provide customer service, manage accounts and waiting lists, prevent fraud and abuse, meet legal and accounting obligations, improve the website and send marketing communications where we have the appropriate permission or another lawful basis to do so.
Payments and service providers
Payments are processed by the payment providers offered at checkout. We do not need to store your full card number in the website theme. We may also share the information necessary to fulfil your order with delivery providers and with technical service providers that help us operate the website, email and security systems.
How long we keep information
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Waiting-list details may be removed after the requested notification has been sent in accordance with our waiting-list process.
Your rights
Depending on the circumstances, UK data-protection law gives you rights relating to access, correction, deletion, restriction, objection and portability of personal information. You may also have the right to complain to the Information Commissioner's Office.
Cookies
Our site uses cookies and similar technologies for functions such as the shopping basket, accounts and site operation. Non-essential cookies will be handled in accordance with our Cookie Policy and applicable consent requirements.
Changes to this policy
We may update this notice as the website, Scentsy customer assistance and our service providers develop. The latest version will always be published on this page.