We are building the site around quick self-service help so you can get an answer without waiting for a human response wherever possible.
General enquiries
Email breathe@thescentsanctuary.co.uk.
Business address: [INSERT BUSINESS ADDRESS]
Order help
For an order change, delivery problem, damaged or leaking item, incorrect product or return request, email orders@thescentsanctuary.co.uk and include your order number.
Scentsy customer assistant
Scentsy is planned as our first-line customer assistant. She will be able to answer common questions, troubleshoot fragrance performance and collect the details needed for order or return issues before escalating a case where human action is genuinely required.