Working customer terms — to be reviewed before public launch.
These terms apply when you use The Scent Sanctuary website and purchase products from us. They do not affect rights that cannot lawfully be excluded under UK consumer law.
Business information
The Scent Sanctuary is a UK online fragrance business.
Business address: [INSERT BUSINESS ADDRESS]
Orders
When you place an order, you are offering to purchase the selected products at the price shown. We may decline or cancel an order where, for example, payment is not authorised, stock is unavailable, the order appears fraudulent or there has been an obvious pricing or listing error. If we cancel an order after payment, the appropriate refund will be made.
Product information
We aim to describe products accurately. Fragrance perception is subjective and can vary between people and environments. Photographs are illustrative and colours may appear differently on different screens.
Designer Inspired fragrances
Where a product refers to a well-known fragrance for comparison, that reference identifies the inspiration only. The Scent Sanctuary is independent and is not affiliated with, endorsed by or connected to the original fragrance house.
Prices, promotions and delivery
Current prices, promotions, delivery charges and eligibility for any free-delivery offer are shown on the website and at checkout. We may change future prices or promotions, but this does not change the price of an order already accepted.
Using the product
Please follow the supplied usage and safety instructions. Fragrance liquid should not be allowed to spill onto vehicle or household surfaces. Nothing in these terms excludes liability that cannot lawfully be excluded, including responsibility for faulty goods or goods that are not as described.
Returns and refunds
Our Returns & Refunds page forms part of these terms and explains our process for cancellations, faulty or damaged goods and change-of-mind returns.
Contact
General enquiries: breathe@thescentsanctuary.co.uk
Order enquiries: orders@thescentsanctuary.co.uk